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Windows Version Mismatch – “This Software version is too old for this Microsoft Operating System” – TEKLYNX Error Message

Target Audience: IT Manager
Article #: 12227

Summary

After a recent Windows OS update, a user attempting to launch TEKLYNX’ software receives a Windows Version Mismatch error stating “This Software version is too old for this Microsoft Operating System. Please use a more recent version of the Software.” This article explains the cause of the error message as well as offering ways to resolve the issue. This error can occur for users running CODESOFT, LABELVIEW, LABEL MATRIX or SENTINEL software.

Windows version mismatch error when running CODESOFT v2021.0000 following Windows 11 upgrade.

Explanation

The error message indicates that the TEKLYNX software needs to be updated to version 2022 or newer. TEKLYNX software versions that are 2021 or older are not compatible with Windows 11. In addition, Windows Server would need to be v2022 or newer. 

This error message appeared following an upgrade from Windows 10 to Windows 11. The user was trying to launch an earlier release of CODESOFT – v2021.0000 – which had been installed prior to the upgrade. As a result, if you upgrade your workstation’s OS, but have not updated your version of TEKLYNX software, you will see the error message and won’t be able to run the application.

CODESOFT / LABELVIEW / LABEL MATRIX / SENTINEL version 2022 (and newer) all are fully qualified and supported on Windows 11 and Windows Server 2022. CODESOFT / LABELVIEW / LABEL MATRIX / SENTINEL version 2021 and older are untested and unsupported on Windows 11 and Windows Server 2022.

Quick Fixes

There are two solutions available for you. Which one is the best solution for you, depends on your particular situation.

You can:

  1. Try to roll back the Windows upgrade to the previous version which worked with the TEKLYNX app.
  2. Or, you can upgrade to the latest release of the TEKLYNX software. We are able to assist you with that.

For users in the USA:

If you have an SMA or subscription, you can request a free upgrade to the latest version. (SMA = Software Maintenance Agreement). If you are in the USA, you can call 1-949-600-6970, or please Contact Us. Be sure to have your software serial number available. If you do not have an SMA, you would need to purchase the latest version of the software. Here is how you can verify your release of the software: http://efficientbi.com/knowledge-base/find-serial-number-codesoft-license/

For users outside of the USA: please contact your local TEKLYNX global site:  https://www.teklynx.com/en/about/global-locations

Additional Comments

Issue found in CODESOFT v2021.0000 running on Windows 11.

If you need further assistance, please contact us.

Author

Jerry Joseph

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