“CODESOFT Printing: [msg:245] Unable to switch to printer…” – SENTINEL Error Message

Target Audience: Advanced User, IT Manager
Article #: 10163

Summary

This Error Message Article explains the SENTINEL error message “CODESOFT Printing: [msg:245] Unable to switch to printer…“. This article also provides details on how to fix the underlying problem that caused it to appear.

“Unable to switch to printer” error message in SENTINEL log

Explanation

SENTINEL is unable to execute a print job to a printer specified in the source input (e.g. an XML drop file). In this case, the printer, although installed, was not selected as one of the licensed printers in the SENTINEL Manager.

Solution

Make sure the printer specified is selected as licensed in the Printers tab of the CODESOFT Plug-in by checking the box next to its name.

Printers tab of the CODESOFT Printing Plug-in for SENTINEL

Additional Comments

Issue Found: SENTINEL v2018

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