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“UMSS Server is unreachable. An attempt to connect to remote activator failed with exception…” – LABEL ARCHIVE Error Message

Summary

This Error Message Article explains the LABEL ARCHIVE or TEKLYNX CENTRAL error message “UMSS Server is unreachable. An attempt to connect to remote activator failed with exception…” and details how to fix the underlying problem that caused is to appear.

UMSS Server is Unreachable Error Message

Explanation

CODESOFT cannot find UMSS server. There are two possible locations where this information is stored:

  1. C:\ProgramData\Teklynx\CODESOFT 2014\CS.ini – See article KBA-01814-Y5P6X1
  2. C:\ProgramData\Tki\TkxSrv\TkxSvrUmss.config

The error may indicate that the IP address is incorrect. They can happen with a manual or silent install.

In the case that prompted this article, a failure to update the TkxSvrUmss.config file caused the error:

TkxSvrUmss.config File

Solution

Check the IP address for accuracy. If incorrect, redirect to the correct location.

Locate a line:     <client url=”tcp://localhost:8989″>

Change it to :     <client url=”tcp://<server name>:8989″>

Additional Information

Software Version: This error message was found running TEKLYNX CENTRAL v5

Author

Dave Klement

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