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“This license is not compatible with Virtual Environments” – LABEL MATRIX and LABELVIEW Error

Target Audience: IT Manager
Article #8914

Summary

This Article explains the error message “Unfortunately, the software could not be activated. 288 – This license is not compatible with Virtual Environments.” which can occur in both LABEL MATRIX and LABELVIEW. It also provides details on how to fix the underlying problem that caused it to appear in the first place.

License Error in LABEL MATRIX (left) and LABELVIEW (right)

Explanation

TEKLYNX provides separate licenses for virtual machines and actual computers (i.e. VM and non-VM environments). Therefore, the users must use the correct install file for the environment (i.e. VM or non-VM). When downloading the install file from the TEKLYNX website, the user must take care to select the correct link to download the correct software.

In this case, the user attempted to use a license key issued for a standard (i.e. non-VM) network utilities software application to activate the VM network utilities software.

Solution

To use on a virtual server or virtual PC, please request deactivation of your current license and upgrade to a VM software compatible license. Check that the software installed is for a virtual machine. If not, uninstall and reinstall. Then apply the new license key to the network utilities.

Additional Comments

Issue Found: LABEL MATRIX Network Utilities 2018

Author

Dave Klement

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