Print Jobs Are Lost When Printing to Zebra Printer – Zebra Printer Problem

Target Audience: Advanced User, IT Manager, Basic User

Article #: 13904

Summary

When printing a print job of labels to a Zebra printer, some data is lost. Part of the print job does not print. This may be occurring intermittently, where data is lost hourly or often, or this may occur infrequently.

Situation and symptoms

Print jobs sent from a PC using label printing software are successfully sent to the printer, but some jobs or parts of jobs are intermittently lost when printing.

Explanation

Some TCP/IP settings may not be set in a manner that allows the printer to use TCP/IP communication in a stable manner. Some data packets are not communicated to the printer.

Solution

Navigate to the home page of the Zebra printer by opening a web browser and entering the IP address of the printer.

Open the TCP/IP Settings page.

Change the ARP Interval to 1.

Change Timeout Checking to off.

Change the Timeout Value to 300.

After all 3 settings are changed, submit the changes.

Additional comments

Issue Found Using:

Zebra 50042 LH 203 dpi print engine

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