NiceLabel Automation Won’t Read Folder Outside of Domain – NiceLabel Problem

Target Audience: IT Manager
Article #: 13177

Summary

Using file triggers for NiceLabel Automation allows a selected folder to be watched. However if this folder is outside the domain, such as in a shared or restricted folder, then the NiceLabel automation won’t read the folder to detect any changes and the triggered action will not occur.

A file entering a watched folder is supposed to trigger Automation Manager to perform the programmed action. With a properly configured automation, a likely reason for the failure to trigger is that the NiceLabel Automation Service account does not have proper authorization.

Explanation

Automation is supposed to have a specially-created service account attached to it in the Services tab. If this account lacks administrative rights or rights to read folders, then it cannot process trigger files.

Solution

The service account must first be added to Services. If an account does not exist, it must be created.

  1. In the search bar, navigate to Services -> NiceLabel Automation Service – > Properties -> Log On
  2. Click on Browse…
  3. Locate the Account, enter and confirm the password.
  4. Click OK.
  1. Restart the service and re-run the automation with a new file in the folder.

If the issue is not resolved, you will need to grant administrative rights to this account.

  1. Search for Computer Management in Windows.
  2. Locate the service account for NiceLabel Automation in Local Users and Groups.
  3. Open the account’s Properties.
  4. Add it to the Administrators group in the Members Of tab.
  5. Click OK.
  1. Once again, restart the service and re-run the automation with a new file in the folder to confirm that the automation is working properly.

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