Missing IP Address Settings with DPCP on ESPO Printer – EPSO Problem Article

Summary

ESPO printer from Matsuname does not appear to have complete IP configuration when it is set to DHCP. The display shows only IP address. Subnet mask and Default gateway are blank.

Situation and Symptoms

  • The printer has DHCP setting set to ON
  • Printer display shows that it received the IP address
  • Subnet mask and Default gateway display blank

Explanation

The printer should receive 3 pieces of information from the DHCP server; IP address, Subnet Mask and Default gateway.

Displaying a blank Subnet Mask and Default Gateway is normal for this printer. The printer received all 3 pieces of information. However, the display does not reflect the information it has.


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