“License data are invalid. Please check license ID and password” – TEKLYNX Error Message

Target Audience: IT Manager
Article #: 8952

Summary

This Error Message Article explains the TEKLYNX Software (CODESOFT, LABELVIEW, or LABEL MATRIX) error message “License data are invalid. Please check license ID and password”. This article also details how to fix the underlying problem that caused it to appear.

“License data are invalid” error message in Labelview 2018

Explanation

The ID and password entered by the user does not match what TEKLYNX expects. Therefore the License Manager cannot complete the activation. Several situations may cause this to occur. They include:

  • License number and password combination is incorrect – double check this information. You can contact EBI to confirm.
  • License number and password combination is correct – but used in the wrong activation scenario.

The typical license manager screen will present these activation scenarios:

  • Upgrade software license (a one-time use SUP serial number and password must be used)
  • Extend subscription (a one time use EXT serial number and password must be used)
  • Deactivate software license
  • Transfer software license

If you received a “EXT” code and password you need to select “Extend subscription”. Typically TEKLYNX issues these codes extending the subscription period of a subscription license 7 days before the subscription expires. You must use the password supplied with the EXT code. It will only work to extend that specific subscription.

If you received a “SUP” code and password you need to select “Upgrade software license”. Typically TEKLYNX issues these codes for license upgrades such as additional users, added functionality, and other options. You must use the password supplied with the SUP code. It will only work to execute that specific upgrade only.

Solution

Subscription ID / password screen. Note “EXT” (circled)

Before an upgrade or subscription extension, verify you should receive both a license upgrade/subscription ID and password. If the license ID starts with “SUP”, make sure to select “Upgrade software license”. If the license ID starts with “EXT”, make sure to select “Extend Subscription”.

When the ID / password screen appears, verify the correct prefix is shown at the start of the Serial Number field. It should show either SUP or EXT as the prefix depending on what selection was made on the previous screen.

Additional Comments

Issue Found: LABELVIEW License Manager v2018

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