Label Fields Are The Wrong Size – NiceLabel Problem

Target Audience: Basic User, Advanced User, IT Manager
Article #: 13307

Summary

When printing a label that previously worked properly, the user notices that the contents of the label fields are the wrong size. This can include text, barcodes, lines, shapes and/or graphics. The contents within the field now go beyond the area of the template, cutting them off. Or, the label prints out with fields that too small.

The content of the label’s fields is printing too large and getting cut off as it overflows the available area.

Situation and Symptoms

  • The label was successfully printed before.
  • When printed, content of the various fields exceeds the available area, resulting in parts being cut off.
  • Alternately, the content of the various fields are shrunken and do not fill out the available area.

Explanation

In NiceLabel, each label is designed using a specified printer driver. This printer driver is used to render the label in NiceLabel’s preview as well as to actually print the label.

Whenever that label is opened, NiceLabel will check to see if the workstation has the printer driver for the label installed. If it cannot locate the driver, it will ask you to select another option.

The problem happens if the alternate driver selected has a lower resolution – measured in dots-per-inch (DPI). As you can see in the above image, the same printer can be set to print at 203dpi or at a higher 305dpi. If the resolutions don’t match, the contents of the label fields are the wrong size when previewed or printed out.

Higher Resolution Driver Chosen: If, for example, the label is designed for 203dpi output, choosing a 305dpi driver will cause the fields’ contents to print out at a higher resolution and be smaller.

Lower Resolution Driver Chosen: Conversely, if the label was designed using a 305dpi driver, using a 203dpi driver will lower the resolution of the contents and cause them to print larger.

Solution

The ideal way to avoid this situation is to make sure that the driver originally used is installed on the workstation, rather than having to select an alternate driver. In case a label template has already been saved with the alternate driver, there are two options:

  1. If the template is in Document Management, revert to a previous version that still references the correct driver. Then, install the original driver onto the workstation.
  2. Install the original printer driver onto the workstation. Then, open the label template in NiceLabel Designer and select that driver. Finally, save the template.

    Additional Comments

    Issue found using NiceLabel 11.

    If you need further assistance, please contact us.

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