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LABEL ARCHIVE Server Service will not start – LABEL ARCHIVE Problem

Target Audience: Basic User, Advanced User, IT Manager
Article #: 11075

Summary

The LABEL ARCHIVE Server service failed to start when the server was rebooted. It also did not fully launch when manually started.

Situations and Symptoms

  • When the server restarted, LABEL ARCHIVE Server did not start despite its Startup type being set as Automatic.
  • Manually starting the service resulted in the service being stuck in Starting status
  • When launching the service in Console Mode startconcole.bat in C:\Program Files (x86)\Teklynx\Label Archive Server, no error messages were shown.
  • Removing Windows update KB4561616 did not resolve the situation.
  • However, the following error message appeared in the Windows Application Log:

Faulting application name: TkxCnxLAS.exe, version: 19.0.0.0, time stamp: 0x5c487828

Faulting module name: TkxCnxLAS.exe, version: 19.0.0.0, time stamp: 0x5c487828

Exception code: 0xc0000005

Fault offset: 0x0021c8ce

Faulting process id: 0x120c

Faulting application start time: 0x01d63f7f6ae8dba5

Faulting application path: C:\Program Files (x86)\Teklynx\Label Archive Server\TkxCnxLAS.exe

Faulting module path: C:\Program Files (x86)\Teklynx\Label Archive Server\TkxCnxLAS.exe

Report Id: 4a4fcb57-9d6a-4a1f-bf4f-f216eb2c4907

Faulting package full name:

Faulting package-relative application ID: 

Explanation

We were able to trace the problem back to a conflict with the Carbon Black anti-virus software installed in the machine.

Solution

We found that the LABEL ARCHIVE Server service could be properly launched once Carbon Black was put into Bypass mode.

Author

Dave Klement

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