“Hardware Fingerprint Has Been Modified and License Cannot Be Used” – TEKLYNX Error Message

Summary

This article explains the TEKLYNX error message “Hardware Fingerprint Has Been Modified and License Cannot Be Used” and details how to fix the underlying problem that caused it to appear.

Explanation

This message indicates that the license for BACKTRACK, LABELVIEW, CODESOFT, LABEL ARCHIVE, SENTINEL, TEKLYNX CENTRAL, and BACKTRACK has been invalidated resulting in the software being unable to function. A Hardware finger print error occurs when there is a break in licensing. It can be caused by multiple reasons.

Possible Reasons:

  • Recent changes in hardware configuration may have prompted this error message. (change in operating system, hard drive, network card, hard drive partition, CPU, memory size, etc.)
  • An in-version upgrade to Windows 10 may cause this
  • Other Windows updates
  • A roll-back of a virtual machine to an earlier state
  • Using a cloned image of a PC with the software activated

Solution

You must deactivate the software for that license (i.e. serial number) BEFORE reactivating the license. The standard method is slightly different for singe user/workstation licenses versus network licenses.

Single User Workstation License Instructions

Network License Instructions

If the option to deactivate does not appear, contact us. You may require a ‘safe-mode’ deactivation.

Additional Comments

Error message first appeared:  Windows 7, 8, 10 running BACKTRACK 2012.00.3 and higher, LABELVIEW, CODESOFT, LABEL ARCHIVE

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