“Could not connect to Print service with id…” – NiceLabel Cloud API Error Message

Target Audience: Advanced User, IT Manager
Article #: 11045

Summary

This Error Message Article explains the NiceLabel Label Cloud API error message “Could not connect to Print service with id ‘[printer name]‘ for ‘[cloud account]‘”. This article also details how to fix the underlying problem that caused it to appear.

Explanation

This message indicates that the Label Cloud API cannot connect to the printer for some reason. The issue that prompted the writing of this article came about due to the printer sitting in ‘off-line’ mode at the time the user sent the print job.

Solution

In the case that a printer in ‘off-line’ mode caused the problem, put the print back on-line and verify it is connected to the cloud.

Additional Comments

Issue Found: NiceLabel Cloud API v1 connecting to a Sato CLNX4 setup for cloud printing.

If you need further assistance, please contact us.

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