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CODESOFT Installer Fails Due to System Registry Errors from a Previous Version – CODESOFT Problem

Target Audience: Advanced User, IT Manager, IT Support
Article #: 11515

Summary

During an install process, the CODESOFT installer fails due to system registry errors. This is often due to the installer detecting a previous version of CODESOFT but not being able to successfully uninstall it. This problem may occur with LABELSOFT as well.

Situation and Symptoms

  • All installer features have defaulted to being unavailable, as symbolized with a red X.
Items shown with a red X are not available.
  • The installer warns about needing to uninstall a previous version of the software with a message reading, “To continue with this installation, the previous version will first of all be completely uninstalled and deactivated. Do you want to continue?
Question message confirming that you wish to uninstall the previous version of the software.
  • The installer also generates an error message reading, “The feature you are trying to use is on a network resource that is unavailable.”
The error message generated by the CODESOFT installer.

More information about this error message can be found in this article.

Explanation

As part of the installation process, the installer will check the system registry. If it detects a previous version of the CODESOFT or LABELVIEW software, it will attempt to remove it before proceeding. However, if it is unable to successfully uninstall the old software, it will end the installation process. This problem can be due to a corrupted entry in the registry or by missing key files from the previous install.

Solution

Manually remove system registry references to other versions of CODESOFT or other TEKLYNX products in the HKEY_CLASSES_ROOT\Installer\Products folder. This especially applies to LABELVIEW.

The process for removing TEKLYNX system registry entries can be found here.

Additional Comments

Issue Found: Windows 10 v 1909; CODESOFT 2019

If you need further assistance, please contact us.

Author

Dave Klement

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