Cannot Rotate Document in Loftware Using Printer Driver Settings – Problem

Target Audience: Advanced User, IT Manager
Article #: 13903

Summary

Some users need – or prefer – to control the orientation of the label on individual printers by rotating it in the Loftware printer drivers. This often has to do with the orientation of the printer and the package that it is applying the label to. Regardless of the reason, some users are finding that they cannot rotate the document in Loftware using the printer driver settings.

Situation

Rotating a document in NiceLabel using Document Properties, Paper and clicking the Rotated check box functions normally.

NiceLabel print dialogue window

However, attempting to rotate a document using the print driver settings by using Print, Printer Settings, Option Tab and then clicking the Rotate 180° check box does not work as expected. The label is not rotated 180°.

Loftware printer driver window with Advanced Printer Driver Interface

Solution

Users of Loftware printer drivers with the Advanced Printer Driver interface will need to make a tag modification in the Loftware configuration file.

Steps

1. Back up the file C:\ProgramData\Loftware\Loftware\product.config.
2. Edit product.config by adding the following tag within the <Common> delimiters:<PrintService>
   <DisablePrintRotationWhenDefaultPrinterSettingsAreUsed>True</DisablePrintRotationWhenDefaultPrinterSettingsAreUsed>
   </PrintService>
3. Save the changes.
4. Stop and restart the Windows service named Loftware Proxy to apply the changes.

This tag will disable the print rotation in the Loftware Document Settings and allow the label to be rotated in the print driver settings.

Loftware print dialogue window with Rotation disabled.

 

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