Missing Active Print Job – BreadCrumbs Error

Target Audience: Basic User, Advanced User, IT Manager
Article #: 12996

Summary

BreadCrumbs is expecting a print job. However, when using Scan & Print, the scanner reports an “Error getting active print job.” The missing active print job was either not received or there was an error when it was received.

Situation and Symptoms

  • An order was sent to be manifested.
  • Scanner displays that there are no active print jobs for the printer.

Solution

The solution is that there is very likely a problem with the DropFile folder. Contact the IT department to investigate the folder for irregularities.

Additional Comments

Issue found with BreadCrumbs

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