• Unable to Create a Custom Template Size Using a QuickLabel Printer – NiceLabel Problem

    Target Audience: Advanced User, IT Manager, Basic User Article #: 13887 Summary When creating a label in NiceLabel Designer, and opening Label Properties, the Paper Type in the Paper menu is fixed as ‘Custom’. The dimensions are grayed out. Different label stock for the QuickLabel printer cannot be specified, causing paper size errors when printing,…

  • Configure Websites for an SSL Certificate – TEKLYNX CENTRAL Instructions

    Target Audience: Advanced User, IT Manager Article #:13886 Summary This Instruction Article explains how to configure TEKLYNX CENTRAL websites after obtaining an SSL certificate for secure, encrypted connections. Preparation Install TEKLYNX CENTRAL. TEKLYNX CENTRAL Installation Guide (EBI) Obtain a security certificate and add the certificate to the server containing the TEKLYNX CENTRAL websites. Instructions Stop…

  • SENTINEL Upgrade – SENTINEL Instructions

    Target Audience: IT Manager Article #: 13885 Summary This Instruction Article explains how to upgrade SENTINEL. It is recommend to install the new version on a new application server dedicated to the installation of the new software.  This allows for side by side use, as well as testing of the new program, without affecting production….

  • “Contents of item ‘Picture’ cannot be set because its value is invalid” – NiceLabel Print Error

    Target Audience: Advanced User, IT Manager, Basic User Article #:13885 Summary Using NiceLabel Print, the error “Contents of item “Picture” cannot be set because its value is invalid” appears in the label preview section when attempting to print. However, the picture may appear correctly when trying to print as another user, or from NiceLabel Designer….

  • File Revisions Do Not Synchronize – NiceLabel Cloud Problem

    Target Audience: Advanced User, IT Manager Article #: 13884 Summary When first setting up NiceLabel Cloud Synchronization, the destination files do not retain revision history. Revision history is often required for auditing purposes. Situation and symptoms Synchronization is needed among multiple NiceLabel Cloud environments: Host production cloud environment synching (deploying) to other production cloud environments….

  • Transferring a TEKLYNX License – TEKLYNX Instructions

    Target Audience: IT Manager Article #: 13883 Summary This Instruction Article explains how to transfer a TEKLYNX license for TEKLYNX CENTRAL, SENTINEL, LABEL ARCHIVE, CODESOFT, LABEL MATRIX, LABELVIEW Preparation Prerequisites and steps taken before instructions. Get License # and password if available (written down if possible) SMA # (if current) EBI contact info (to get…

  • How to View Licensed Printer Dropoff in NiceLabel Control Center – NiceLabel Instruction Article

    Target Audience: Advanced User, IT Manager Article #: 13882 Summary This Instruction Article explains how to check on the license printers in NiceLabel Control Center and how many days a printer has before it drops off this list. Preparation Make sure the correct permissions are granted to the user who wants to view printers in…

  • Set Slide Hopper and Label Template for an ESPO Printer – NiceLabel Automation Instruction Article

    Target Audience: Advanced User, IT Manager, Basic User Article #: 13881 Summary This Instruction Article explains how to select the slide hopper on an ESPO printer with NiceLabel Automation. Preparation An ESPO printer driver must be installed and connected to the ESPO printer. NiceLabel Automation must also be installed on the same workstation. NiceLabel Automation…

  • Create a Session Timeout – NiceLabel Web Client Instructions

    Target Audience: Advanced User, IT Manager Article #: 13880 Summary This Instruction Article explains how to create a session timeout for the NiceLabel Web Client. Following a session timeout, a user will be required to authenticate again to the licensed NiceLabel Cloud URL. A session timeout is often needed to ensure that each person using…

  • “An error occurred while trying to execute “Set Printer (1.1)” action.”  – NiceLabel Error Message

    Target Audience: Advanced User, IT Manager Article #: 13879 Summary This Error Message Article explains the NiceLabel error message “An error occurred while trying to execute Set Printer (1.1) action. Your license allows you to use up to printers. You have exceeded maximum number of printers”. This article also details how to fix the underlying…